Terms and Conditions

Preamble

These Terms and Conditions govern the contractual relationship between the company ALOBEES and its Customers, users of the application or the website accessible at the address https://www.alobees.com.

ALOBEES reserves the right to modify the Terms and Conditions at any time. The applicable Terms and Conditions are those in force at the time of subscribing to the subscription or to a service. The customer will be informed of any updates. In case of disagreement, he can end his subscription.

Article 1 — Definitions

Subscription

Subscription by the Customer to an offer giving access to functionalities or services, according to the modalities specified on the site or application.

Application

Software published by ALOBEES, downloadable on iOS and Android platforms, allowing access to the Services.

API

Programming interface allowing third party software to communicate with the ALOBEES platform under supervised conditions.

Customer

Legal or natural person who has subscribed to a paid subscription or an invoiced service.

Consumer

Any natural person acting for non-professional purposes, within the meaning of the opening article of the Consumer Code.

Customer Data

Any data, including personal data, transmitted to ALOBEES as part of the use of the Services.

Identify

Personal code associated with an account allowing access to the Application or the Site.

Products

Software features offered as part of Subscriptions.

Services

Additional services offered by ALOBEES (e.g. ERP connectors, custom macros, summary tables, etc.).

Site

Website published by ALOBEES, available at https://www.alobees.com.

User

Any person authorized to use the Services as part of the Subscription taken out by a Customer.

Floating licenses

Operation allowing a Customer to deactivate a User and activate another User in his place at no additional cost, within the limit of the total number of active users subscribed.

Article 2 — General provisions

2.1. Acceptance of the Terms and Conditions

Any order or use of the Services implies the prior, full and complete acceptance of these Terms and Conditions This acceptance is deemed acquired as soon as an account is created or a Subscription is subscribed.

2.2. Purpose

The Terms and Conditions define the conditions applicable to the purchase or subscription of a Subscription or Service via the Site or the Application, and to the use of the Services by Customers and Users.

2.3. Field of application

The Terms and Conditions apply to all Customers, regardless of their country of establishment. Some provisions may vary depending on whether the Customer is acting as a professional or a consumer.

2.4. Severability clause

The invalidity of a contractual clause does not affect the validity of the other clauses, unless the validity of the other clauses is decisive in the formation of the contract.

2.5. Changes

ALOBEES may modify the Terms and Conditions at any time. Any modification is notified to the Customer electronically or via the user interface. The Customer may refuse the new conditions and cancel their Subscription.

Article 3 — Subscription

3.1. Free trial

Any new subscription entitles you to a free trial period of fourteen (14) consecutive days. At the end of this period, the entry of bank details is required to maintain access to the PRO functionalities.

In the absence of payment, access is limited to free modules.

3.2. Duration and flexibility

Subscriptions are not subject to a term commitment. The Customer may add or deactivate Users at any time.

Adding a User: includes a cost calculated on a pro rata basis until the next monthly deadline.

Deactivation of a User: no longer gives rise to a pro rata credit since July 1, 2025, unless the amount is greater than €10. However, the number of active users will automatically be adjusted downwards when the following month is billed.

Thanks to the floating license system, a deactivated user can be replaced by another, at no additional cost, within the limit of the subscribed volume.

3.3. Subscription terms

The customer must provide complete and accurate information when creating an account. He is solely responsible for errors or omissions.

Access to certain specific Services (e.g. installation of connectors or custom macros) requires the establishment of a quote and a signed order form. These Services are firm and cannot be cancelled except with the express agreement of ALOBEES.

3.4. Suspension or Termination

The Customer may cancel their Subscription at any time, without reason, by withdrawing their bank card. Cancellation is immediate. Access to the free modules is still possible.

ALOBEES may suspend or terminate access to the Services in the event of a serious contractual breach, non-payment or otherwise fraud or security breach.

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Article 4 — Products and Services

4.1. Software features

The functionalities available as part of the Subscription are described on the Site or in the Application. ALOBEES reserves the right to evolve, delete or enrich the functionalities offered, without this constituting a substantial modification of the contract, except in the event of withdrawal of an essential functionality.

4.2. Complementary services

Some Services (ERP connectors, custom macros, specific integrations, etc.) are offered in addition to the Subscription. They are the subject of a separate quote or order form and are executed within the agreed deadlines.

4.3. Tests, demos, and customizations

Free demonstrations can be offered upon request. Any technical customization of the product, which is not standard, must be validated contractually. These services are not subject to the right of withdrawal.

Article 5 — Prices and Invoicing

5.1. Rates

The applicable prices are those displayed on the Site or communicated to the Customer at the time of subscription. They are expressed in euros, excluding taxes (HT).

ALOBEES reserves the right to review its rates at any time. Any price change is notified to the Customer at least one (1) month before it takes effect. In case of refusal, the Customer may cancel his Subscription.

5.2. Invoicing

Subscriptions are billed monthly or annually, depending on the option chosen by the Customer when subscribing.

One-off Services are invoiced separately, according to the terms agreed in the quotation.

All invoices are sent electronically and made available in the customer area.

5.3. Adjusting the number of users

Addition of users: billing on a pro rata basis until the next monthly due date.

Deleting users: the total amount of the Subscription is automatically adjusted downwards at the time of renewal. No pro-rata credit note is issued during the period, unless the amount exceeds €10.

Thanks to floating licenses, a deactivated user can be replaced at no additional cost.

Article 6 — Payment

6.1. Modalities

Payment is made by bank card via a secure provider. No payment data is kept by ALOBEES.

The Customer authorizes ALOBEES to deduct the amounts due under the Subscription or the Services subscribed.

6.2. Default of payment

Any payment incident results in an immediate suspension of access to the Paid Services.

In case of non-regularization within 7 days, ALOBEES reserves the right to cancel the Subscription, to deactivate the linked accounts, and to claim the amounts due.

Late payment penalties may be applied from the first day following the due date, at the legal rate in force, without prior notice of default.

6.3. Complaint

Any invoice dispute must be notified within fifteen (15) days from the date of issue. After this period, the invoice is deemed to have been accepted.

Complaints do not authorize the Customer to suspend payments.

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Article 7 - Right of withdrawal

7.1. Consumer customers

In accordance with article L221-18 of the Consumer Code, Customers acting as consumers have a right of withdrawal of fourteen (14) days from the conclusion of the contract.

This right does not apply if the Customer has actually requested to benefit from the Services before the end of this period, which he acknowledges by accessing the Application or using the PRO functionalities during the trial period.

7.2. Professional customers

Professional Customers do not have any right of withdrawal, except for an express derogation provided for by law or accepted by ALOBEES on a commercial basis.

Article 8 - Responsibility

8.1. Access and availability

ALOBEES is committed to making its best efforts to ensure the continuity and quality of access to its Services. However, a temporary interruption may occur for maintenance, updating or in case of force majeure.

8.2. Limitation of liability

ALOBEES cannot be held responsible for indirect damages, data losses, commercial damages or financial losses resulting from the use or inability to use the Services.

Alobees's liability is in any event limited to the amount actually paid by the Customer during the last twelve (12) months.

8.3. Fraudulent use

The Customer does not want to use the Services in an illicit, fraudulent or abusive manner. ALOBEES reserves the right to suspend access without notice in the event of behavior that does not comply with the Terms and Conditions.

Article 9 — Termination

9.1. Cancellation by the Customer

The Customer may cancel their Subscription at any time via the account management interface, without notice.

The cancellation takes effect immediately. No pro rata refunds are due for the period started. Access to free modules remains possible.

9.2. Cancellation by ALOBEES

In the event of non-compliance with the Terms and Conditions, failure to pay or incurred fraud, ALOBEES reserves the right to suspend or terminate the Subscription without compensation.

Cancellation does not exempt the Customer from paying the amounts due.

9.3. Consequences

In the event of termination, all customer data may be deleted after a reasonable period of time, unless otherwise agreed contractually.

The Customer is invited to carry out any useful export before the end of his Subscription.

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Article 10 — Intellectual property

10.1. Rights reserved

All the elements constituting the Site, the Application and the Services (texts, interfaces, interfaces, interfaces, interfaces, interfaces, codes, codes, codes, databases, logos, brands, content, etc.) are protected by copyright and trademark law, and remain the exclusive property of ALOBEES or its possible partners.

10.2. License of use

ALOBEES grants the Customer a personal, non-exclusive, non-transferable right of use and limited to the duration of the Subscription taken out.

Any reproduction, distribution, extraction, modification or resale, total or partial, is strictly prohibited without prior written authorization.

Article 11 - Personal data

11.1. Treatment

ALOBEES processes personal data in accordance with applicable regulations, in particular Regulation (EU) 2016/679 (RGPD).

Data is used for account management, subscriptions, services, and technical support. Some data may be processed for statistical purposes or to improve functionalities.

11.2. Personal Rights

The Customer has the right to access, rectify, oppose, oppose, oppose, limit, portability and delete their data.

Any request can be sent to the address: contact@alobees.com.

For more details, the Privacy Policy available on the Site is authentic.

Article 12 — Applicable law and disputes

12.1. Applicable law

The Terms and Conditions are subject to French law. Any translation is provided for information purposes only. In case of discrepancy, the French version prevails.

12.2. Mediation

In accordance with article L612-1 of the Consumer Code, the consumer customer has the possibility of using a consumer mediator free of charge in the event of a dispute.

Contact details of the competent mediator: [to be completed, depending on the mediator selected].

12.3. Competent jurisdiction

Any dispute relating to the interpretation or execution of these Terms and Conditions falls, unless otherwise required, under the exclusive jurisdiction of the courts of Paris.

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